Refund policy

Our goal is to provide a safe, transparent, and satisfactory shopping experience. This policy sets out the conditions for requesting returns, exchanges, and refunds for products purchased through this website.

Right of Withdrawal

Customers may request the return of a purchase made online within the period established by applicable law, starting from the date the product is received.

To request a return, simply contact us through the customer service channels available on the website and provide the relevant order information.

Whenever possible, the product should be returned with its accessories, components, and any other items originally included.

Defective or Damaged Products

If a product is received defective, damaged, incorrect, or presents any other issue, the customer should contact customer service so that the situation can be reviewed.

Photos, videos, or other information may be requested to help identify and assess the issue.

Requests involving defective products will be handled in accordance with applicable consumer protection laws.

Refunds

When a refund is due, it will preferably be issued using the same payment method used for the original purchase.

For purchases made by credit card, the time required for the refund to appear may vary depending on the card issuer and billing cycle.

For payments made through other methods, additional information may be requested in order to process the refund.

Exchanges

When available, exchanges may be requested through the customer service channels.

Replacement with another model, size, color, or product will be subject to stock availability.

If an exchange is not possible and the customer is entitled to reimbursement, the applicable refund will be issued.